What is emotional intelligence and what effect does it have on the workplace? And how can you get better at it?
Have you ever been the brawled out by a boss and you don’t know why?Or had to work with a grumpy team member?
Anywhere you have to regulate your emotions is hard. The greater your emotional intelligence the easier it is for you to regulate your emotions.
Emotional intelligence (EQ) is to the ability to perceive, control and evaluate emotions. There are four parts:
1. Perceiving Emotions:
perceiving emotions accurately, including understanding body language and facial expressions.
2. Reasoning With Emotions:
using emotions to promote thinking and focus what we pay attention and react to.
3. Understanding Emotions:
you must interpret the emotions, their cause and what it means. For example, if your boss is acting angry, it might mean that he is unhappy with your work; or that he's been fighting with his wife.
4. Managing Emotions:
Regulating emotions, and responding to the emotions of others.
And the workplace is where you need to regulate your emotions the most. It follows on that those with high EQ, who are better at managing emotions, will do better than those who have lower EQ. So to get the best out of employee provide them with a emotionally intelligent environment to work in.
In the workplace prevention is better than waiting for the problems to come. By using three main keys you can alleviate the possibility of problems. The first key is to have a positive and friendly emotional climate. Follow that with putting in a system of rewards and compensation. Finally select employees and teams based in positive emotional attitude.
It is also necessary to assess the emotional impact of jobs. These strategies will you keep your work environment EQ healthy:
- * Facilitate positive effects
- * Model positive a friendly climate
- * Use rewards appropriately and include the expectation that people will behave like this
- * Select for positive employees
- * Train for EQ and healthy emotional expression and prevent emotional burnout
- * Change the organisational culture, take risks, rally the troops
- * Redesign jobs
- * Have individual change management
- From Professor Neal Ashkanasy speaking at the Dean's Distinguished Speaker Series